Our Guarantee & Warranty - Rowan Construction Group Miami

The Rowan Construction Group Miami Guarantee

We stand behind every kitchen remodel, roof replacement, and fence we build in Miami with something you can hold in your hand: a written guarantee printed on every contract page, backed by a full terms page, not an asterisk. Since 2007, we’ve delivered 4,000-plus projects across Miami’s seven core trades, and every one started with a flat written price and ended with a documented photo record of what the crew found and what they did. Our 365-Day Done Right Promise means if it’s not done right, we make it right. That’s Clause 1 of The Haven Standard, and it’s how we’ve kept projects within a few percent of the agreed number for nearly two decades.

Call (786) 321-4970

What’s Covered

• Workmanship on Every Trade - Kitchen Remodeling, Bathroom Remodeling, Roofing, Windows and Doors, Fence Installation, Driveway and Pavers, and Home Additions including ADUs: if the installation, assembly, or finish fails due to our labor within the guarantee period, we return and fix it at our cost.
• Parts and Materials Handling - We source from 51-plus vetted brands, including KraftMaid and Wellborn cabinets, Cambria and Caesarstone countertops, GAF and Owens Corning roofing, Kohler and Toto fixtures, and Belgard and Techo-Bloc pavers. If a material arrives damaged or defective, we handle the return and replacement; you don’t chase the supplier.
• Job Site Cleanup - Your crew leaves with the site broom-clean and a documented photo record in your inbox showing the condition when they arrived and when they departed. No debris piles, no mystery dust, no “we’ll get it next time.”
• On-Time Arrival and Communication - Calls are answered by a live person 24/7, not a queue. Your project manager provides scheduling updates in writing, and if weather or a permit delay shifts the timeline, you know before the crew does.
• Honest Pricing with Zero Surprise Charges - Under Clause 1 of The Haven Standard, the price is written before anyone starts. No change proceeds without a signed change order. That’s the administrative discipline Haven acquired Rowan for, and it’s why our projects finish within a few percent of the number you agreed to.

Our Satisfaction Promise

If something’s not right, call us at (786) 321-4970. A live person answers, 24/7, and we’ll schedule a return visit within the guarantee window. Here’s what happens next: we review your documented photo record, send the same background-checked, uniformed technician who knows the job, and assess whether the issue is workmanship, materials, or a miscommunication in scope. If it’s on us, we fix it. If it’s a change you want beyond the original agreement, we write a change order with a flat price, and nothing proceeds until you sign it.

We’ve had homeowners in Coral Gables call because a cabinet alignment shifted after the humidity spike of August, and we’ve had Pinecrest clients notice a paver settlement after the first heavy rain season. In each case, we pulled the original photo record, compared it to current conditions, and resolved it under the promise. Grant Rowan, our owner, still reviews every make-it-right claim personally - he finds it more useful than pretending every job goes perfectly. The 365-Day Done Right Promise isn’t a marketing line; it’s printed on your contract because we intend to honor it.

Before

After

Licensed & Insured Backing

The paper guarantee matters, but the real guarantee is who’s standing behind it. Rowan Construction Group Miami is licensed and insured, with every crew member verified before they arrive at your door. That means if an injury occurs on your property, our coverage responds, not your homeowner’s policy. It means if we hit a buried line during a kitchen addition in Coconut Grove or damage a neighbor’s fence during a Palmetto Bay roof tear-off, there’s a policy and a process, not a shrug and a handshake.

Licensing isn’t decorative in Miami-Dade County. The building department inspects structural work, electrical, and plumbing; our permits get pulled, our inspections get passed, and our documentation gets filed. Insurance isn’t a box to check - we maintain active general liability and workers’ compensation because we’ve seen what happens when contractors don’t. One unlicensed roofer in Miami Gardens left a homeowner with a $40,000 water damage claim and no recourse. That doesn’t happen with Rowan because we don’t operate without the backing that makes the guarantee collectible.

How Our Guarantee Compares

Most Miami contractors offer a “satisfaction guarantee” that dissolves into voicemail and excuses. Here’s the difference: ours is written, numbered, and linked to a terms page you can read before you sign. We don’t ask you to trust our good intentions; we ask you to verify our process.

Compare these specifics when you’re shopping estimates:

• Written price before work starts, always - not “call for a quote,” not a ballpark that balloons. The flat price and written scope are Clause 1 of The Haven Standard.
• Free Second Opinion on any written estimate - Bring a competitor’s quote and we’ll review it line by line at no charge. We’ve found $8,000 in hidden markup on a Miami Beach bathroom remodel and caught a roof bid that omitted the underlayment entirely.
• Documented photo record on every visit - Included, not optional. You leave with evidence of what was found and what was done, timestamped and emailed.
• Background-checked, uniformed technicians - Verified before they arrive, identifiable when they’re on your property.
• Live person answering calls 24/7 - Not a callback queue, not an offshore center. Someone who can access your file and schedule a return visit.

What We Ask of You

A guarantee works both ways. We ask that you review the written scope before signing, ask questions about anything unclear, and notify us promptly if something seems off - within the 365-day window, while the photo record is fresh and the crew remembers the job. We ask that you keep your copy of the signed change orders, because those documents protect both of us. And we ask that you hold us to the standard we claim: if we don’t deliver what’s written, call (786) 321-4970 and reference your project number.

We’ve learned across 4,000 projects that most disputes aren’t about malice; they’re about mismatched expectations. The Haven Standard exists to align them before the first hammer swings. When both parties know the price, the scope, the warranty terms, and the documentation they’ll receive, the project finishes on trust instead of tension.

Common Questions About Our Guarantee

What does “Done Right” actually mean?

Done Right means the work matches the written scope, meets manufacturer installation requirements, and passes applicable inspections. If a Kohler valve leaks because we seated it incorrectly, we replace it. If a Cambria seam opens because the substrate moved, we assess whether our prep or the structure caused it, and we fix what’s ours. Call (786) 321-4970 with specifics and we’ll tell you exactly where your situation falls.

Does the guarantee cover manufacturer defects?

Manufacturer defects are covered by the manufacturer’s warranty; our guarantee covers our installation. If a GAF shingle fails due to a factory issue, we help you file the manufacturer claim and we reinstall at our labor cost if the failure occurs within our guarantee period. If we installed it wrong, we cover everything. The photo record shows which it was.

What if I want to change something mid-project?

We write a change order with a flat price, and nothing proceeds until you sign it. That’s the discipline that keeps projects within a few percent of budget. We’ve had homeowners in Kendall add a window during a kitchen remodel and expand a Little Havana ADU by 80 square feet; both changes were priced in writing, signed, and completed without the “surprise” that derails most renovations.

How do I start a claim?

Call (786) 321-4970, anytime. The live person who answers will pull your project file, review the photo record with you, and schedule an assessment. Most issues resolve in one visit. Estimates for any guarantee work are free.

Written by Grant Rowan, Owner at Rowan Construction Group Miami, serving Miami since 2007.